Our frequently asked questions

Homerunner is a shipping management platform that brings all your carriers together in a single integration. You get access to 80+ carriers across Europe with pre-negotiated rates, and you manage the entire flow — from checkout and labels to tracking, customs and returns — from one place. We don't replace the carriers; we replace the complexity of managing them.

You connect Homerunner to your webshop or system once, and from then on you can ship with every connected carrier without separate agreements for each one. The platform helps pick the carrier, generates labels, sends tracking to your customers and handles customs and returns. The philosophy is “one plug and you're ready”.

With a shipping platform you avoid negotiating, integrating and maintaining an agreement with each individual carrier. Homerunner gives you pre-negotiated rates with 80+ carriers through one integration, keeps every shipment in one place, and lets you add or switch carriers with no new development work. You keep the flexibility but lose the complexity.

Homerunner is already used by more than 8,000 companies — from smaller webshops to large brands. The platform scales with you, whether you ship 100, 1,000 or 10,000 parcels a day. You also get personal onboarding and support along the way, so you're well supported from the start.

Our philosophy is different from others in the industry.
We believe every single customer is unique and should be treated that way. So we do not put you into a "predefined box" where you have to bend to what the system can do. Instead we put our energy into helping you succeed by shaping the logistics solution around several factors: your business, where you are on your growth journey and, of course, which countries and carriers you need.
That way we make sure you get the best and most scalable solution — and one that can keep changing as you grow your business.

Homerunner has no subscription, no lock-in and no setup fee — you only pay per shipment you send. There are no fixed software costs and no development costs, so you can get started risk-free and scale up and down with the season and your volume.

Most webshops are up and running within a few days. Because the carrier agreements are already in place and the integrations to the common shop systems are pre-built, you avoid long setup projects. You also get help from a dedicated contact during onboarding, so you start off right.

The cheapest option is rarely a single fixed carrier, but choosing the best price for each individual shipment. Homerunner gathers pre-negotiated rates with 80+ carriers, so you can automatically ship with the most favourable option for every parcel — without negotiating agreements yourself.

Yes. Our Business Solution Managers have seen almost everything, because we work with customers across virtually every industry. We're happy to discuss opportunities such as expanding into new markets, warehouse optimisation, shipping optimisation, logistics or anything else on your mind. The knowledge we gain from our close partnerships with both startups and the largest players, we put at your disposal so you can strengthen your business.

Homerunner is an AI-first company, so all our employees are trained to use AI — and to help our customers use AI to strengthen their own business. We regularly host events where customers are invited to share knowledge and get inspired by the fast-moving world of AI.

We've built several MCPs that give you access to your shipping data with us. Through them we can make your data available so you can pull live dashboards or performance data on your shipments. Talk to a Business Solution Manager about what we can do for you.

Yes. Homerunner has ready-made integrations for the most widely used shop systems — including Shopify, WooCommerce, Magento, PrestaShop, Shopware and DanDomain. You can also connect ERP and warehouse systems (WMS), or use our open REST API to build a custom integration.

You get access to 80+ carriers across Europe through a single integration — including PostNord, GLS, DAO, DHL, UPS, FedEx, Bring, Budbee, dpd and DSV. The rates are pre-negotiated, so you can offer both local and international delivery from day one.

Yes, that's the whole idea. Homerunner is a multi-carrier platform, so you manage all your carriers from one place and can choose the right one for each shipment. You can add or switch carriers as your needs change — with no new development work.

Yes. Homerunner is built for international shipping and covers the Nordics, the rest of Europe, the USA and Asia with pre-negotiated agreements. We also handle customs clearance and documentation for exports outside the EU, so you can start selling to new markets without the hassle.

Yes. Homerunner consolidates tracking across all carriers, so your customers get automatic delivery notifications and can follow their parcel all the way. You also get a single overview of every shipment's status, no matter which carrier it's sent with.

Homerunner includes a built-in returns portal where your customers can create and print a return label themselves. You get an overview of all returns in one place and can automate the flow, saving time for both the customer and your support team. It delivers a professional returns experience with no manual work.

Yes. With Smart Checkout you can show multiple delivery options — such as parcel shop, home delivery or Click & Collect — directly in your checkout. You decide which options and prices are shown, so you boost conversion and let the customer pick what suits them best.

Yes. Homerunner generates shipping labels automatically and can print them directly, so you avoid manual entry for every shipment. It makes packing faster and reduces errors — also when volumes rise during peak season.

Yes. With B2B Manager you can send pallets and business shipments at pre-negotiated carrier rates. The solution automatically handles dangerous-goods compliance (ADR) and generates the required customs documentation, so your B2B shipments run as smoothly as your parcels.

Yes. Homerunner handles customs clearance and generates the required documentation when you ship outside the EU — for both regular shipments and dangerous goods. We take care of the paperwork, so exporting to new markets becomes a smooth process rather than a time-consuming task.

Yes. With Container Manager you can book and manage sea freight and containers alongside your parcel and pallet shipments. That way you gather your entire global freight — from a single parcel to full containers — on one platform with one overview.